Amazon Connect Developer

Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions. 2. Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies. 3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permis…

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