Amazon Connect SME

Skills Mandatory Skills : Amazon Connect Key Responsibilities Collaborate with the Architect and customer stakeholders to understand the current contact center CX landscape telephony stack integrations and pain points Conduct discovery workshops to capture functional and nonfunctional requirements Assess feasibility of migratingmodernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc to Amazon Connect Identify opportunities for Automation GenAI and Conversational AI Amazon L…

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